Job details scattered across too many programs
Before Factory, Forktorque worked across a stack of separate programs - CAD for the engineers, accounting software, and a mix of spreadsheets, documents and a clunky database.
Finding the detail on a single machine was hard, and often meant digging through two or three systems to piece it together. Purchasing and inventory lived somewhere else again, and every order confirmation had to be sent by hand.
One central place for the work
Factory pulled the whole job into one place. Purchase and sales orders tie together, costs are tracked as the job runs, and the information the team needs is there without consulting another program.
"Factory has all of the information readily available and we don't need to consult multiple programs or paperwork to find answers, which is really helpful."
Less double handling, more done
With up to fifty jobs on at any time, the team stopped double handling roles and searching across systems. Everything the shop needs now sits in one central location, and the crew took to it quickly.
"We love how user-friendly Factory is. It is not overly complicated with bells and whistles - everyone can use it."
Forklift engineering since 1988
Forktorque is an Australian materials-handling engineering business that designs and manufactures specialised forklift attachments and modifications, including flame-proofing, that are built to last.
A family-run shop operating since 1988, Forktorque ships across Australia, New Zealand and South East Asia, and carries upwards of fifty jobs at any given time as it keeps growing.
Not another heavy add-on
The team had watched other shops bolt expensive add-ons onto their accounting software - a heavy setup and thousands a year to maintain, too much for a shop their size.
Factory was the opposite: not complicated, and it keeps everything in a central location. Deb knew straight away it was what the team needed.
Day to day
Manage workflows and track tasks on the calendar.
Assign tasks to different team members.
Keep photos, drawings and notes together with Collaborate.
Handle purchasing and invoicing in the same place.
Send order confirmations and delivery timeframes to customers by email.