A real team gets your shop live. Start to finish.
You're never left to figure it out alone. Because we build only for fabrication, the people setting you up have worked with and set up hundreds of shops like yours - they get Factory running around your real jobs, materials and crew, train your team, and stay until it's working. Fully live in 4 to 6 weeks.
A dedicated team gets you live. Not a reseller in the middle.
We take onboarding as seriously as the software itself. You work with real people who've worked with hundreds of shops like yours - never a third-party "partner", never a help-desk queue. They know how fab shops run, they get what matters to you, and they know how to get the most out of Factory for your shop.
One person, start to finish
The same expert owns your setup from kick-off to live. No handoffs, no re-explaining how your shop runs.
People who know fab shops
Set up by onboarding specialists who know fabrication inside out, not generic implementers or a third-party "partner".
The heavy lifting is on us
We migrate your customers, suppliers, products and pricing, and build out your kits and BOMs. Not dumped on your already busy crew.
A dedicated team, not a handoff
We've put real people and a real process behind getting you live. You're never palmed off to a third party once the deal is done.
Shaped around your goals, never capped
We set Factory up around what you want to achieve, not a fixed template. And we don't cap the number or length of sessions - we stay until it's working.
From kick-off to live in 4 to 6 weeks.
Plenty of shops are up and running faster than this. But we'd rather be straight with you: this is the platform you'll run your business on, so it's worth doing properly. We won't rush it, and we won't drag it out or cap the number or length of sessions.
You're in from day one to explore
You get into the platform from day one to explore and learn while we import your customers, suppliers, products and pricing. On the kick-off call we agree what success looks like - the first problems to solve and milestones to unlock.
We build it out and train your team
We finish importing your data and building out your kits and BOMs. Then we bring your people in and train each of them on what matters to their role - no one-size-fits-all.
You go live on something real
Quotes with clear profitability, job statuses tracked, time captured on jobs, your accounting package integrated and invoices getting paid. A win on the board, not a half-built system.
Going live is the start, not the finish
No surprise bills, no "time's up", no being left on your own. We stay with you to get the most out of Factory now and well into the future.
What getting set up actually feels like.
"I get support from a person instead of a bot like other platforms. We got to move at the right pace instead of working off a script or schedule. Love working with real people."
- Vortek Industries
"Factory's onboarding gave our time-poor team a chance to focus on our service and leave the admin to the software."
- Rebecca O'Hare · ARKUS
"The level of support, education and the focus on us getting the very best out of this platform was second to none. I have zero complaints about the process, the team, and the platform itself."
- Balamara Mechanical
"In just 6 weeks we have completely moved from paper based jobs to digital, which was our biggest pain point."
- Wagga Stainless Steel
"From the very first step, everything felt intuitive, thoughtfully designed, and frictionless. The onboarding was clearly tailored to help me get to a meaningful 'aha' moment fast."
- Mezcal Fabrication
"Working with the team has been seamless and constructive from the beginning. Only praises for Stuart in his efforts to get us set up."
- Laser Centre UK
"Despite being in different time zones, the support has been great from the Factory team. The onboarding process has been smooth and easy to follow."
- Taylor Smith Fabrications
See it running on your own jobs.
Your jobs on the screen, and a straight answer on whether Factory fits your shop.