Paper, clipboards and foot traffic
Before Factory, most jobs passed through four or five different people from start to finish, and every handover cost time and wasted production.
It was all paper, clipboards and foot traffic. The process strained the team's productivity and it showed on the bottom line.
Every moving part on one screen
Factory brought the whole process onto one screen, in real time. Every department can see what is in progress and what is done, and the shop tracks all the moving parts of manufacturing without chasing paper.
"When Factory came to us, we thought it was too good to be true. Our inefficiencies were what drove us to bring it in, and it helped us highlight where we needed to improve."
Departments working in sync
With the whole job on one screen, departments work in sync and the team is used to its fullest. The customer service side runs smoother too - fewer phone calls chasing order updates, and more time to answer enquiries.
"Seeing how far we have come is incredible. All departments are working in sync and we can track all moving parts on one screen in real time."
Canberra sheet metal for 40 years
Arkus is a family-owned sheet metal fabrication supplier, a team of eight serving commercial and residential construction across Canberra and its surrounding areas.
With more than forty years in the industry, Arkus supplies standard sheet metal, metal roofing, custom flashings and metal fabrication - as they put it, if it is on top of a house, they sell it.
Onboarding that did the heavy lifting
For a time-poor team, Factory's onboarding was a huge selling point. It gave the crew a chance to focus on their service and hand the administrative grind to the software.
Over the following months the shop steadily tightened up how it ran - too big for spreadsheets, too small for an ERP.
Day to day
Notify customers with easy SMS and email order updates.
Attach purchase orders to each job to stay in step with suppliers.
Capture signatures on delivery.
Track each department's progress - what is in progress, what is complete.
Confirm orders in one place.