How Vilno doubled their output

Challenge

Before Factory, Kendall said the company spnt huge amounts of time and effort processing and logging orders and liaising with customers. “Everything was paper based and there was a lot of double handling. Our old system left a lot of room for human error.”

Solution

“The ‘Collaborate’ feature within Factory is a game changer and it is mind blowing to remember how we previously did things.”

Results

“The time alone that Factory has saved us is incomparable. We went from taking on a maximum of 25 orders a day to at least 50. How did we even function before Factory?”

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Vilno’s story

Vilno Group is a family owned manufacturing business in Sydney, Australia with a company of 40 employees. This group delivers high quality, locally made products across the roofing, construction, cable hauling, and high pressure hose safety industries. 

Vilno Group spans a collection of ventures which include:

• Roofing Accessories – the original company of Vilno’s portfolio, Roofing Accessories is a flashing manufacturer providing commercial roofing for the Sydney area over the past 30 years.
• Roof Razor – the newest venture by Vilno Group, Roof Razor provides patented insulation spacers for metal roofs. Manufactured and assembled locally, Roof Razor is distributed nationally by Fletcher Insulation.
• National Cable Grips (NCG) – this manufacturing venture has been designing and producing cable stockings and hose restraints for 20 years and has a global reach. NCG produces items that service the electrical, power line, cable hauling, and high pressure hose industries.
• Exact Metal Stamping – this business produces long-run metal stamped products and components, with pressing and stamping capabilities of up to 100T.

The Factory moment

Kendall enthused that Factory has saved a lot of time for the group. She said there wasn’t a program out there that would draw everything for them, work out the calculations needed, and deliver a combined cost. If it wasn’t manually done and handwritten – it wasn’t done period.

She further explained, “The team needs accuracy and when you’re drawing and entering 50 orders a day from a piece of paper you’ve copied from an email with a ruler and a pen – and adding lots of different measurements, there’s lots of room for error.” 

Without Factory, Vilno wouldn’t be able to handle the workload that it accepts now. “Doing it the old way was slowing us down and we would have needed more staff. Factory is a time saver and has saved us lots of stress.”

Kendall said there was a large difference between how business was previously run and since implementing Factory.

“The time alone that Factory has saved us is incomparable. We went from taking on a maximum of 25 orders a day to at least 50. How did we even function before Factory?”

“Previously we would receive an order from a customer or multiple orders from customers and we would manually have to draw every single item onto a carbon copy paper. We would need a copy for the office, for the production team, and for the customer.”

She shared that this was all done manually with the team hand drawing designs off of emails and manually pricing them with a calculator. Kendall continued, “it was a very old school way of processing orders.” 

Kendall said, “before Factory, this was the only way we knew and the only way that we could see working.”

How Vilno uses Factory

Since implementing Factory, Kendall said the drawing functionalities of the ‘collaborate’ feature are used all of the time. She said, “ it saves us a lot of time and stress.”

Collaborate allows the team to see what conversations have been happening with the customer. Before Factory, the team would rely on post-it notes stuck to the front of the order and every time a customer would need to make a change, the whole order would be rewritten. “You could have multiple conversations and multiple changes. Customers would ring, make the changes, and we would go in and either rewrite the whole order, if it gets to that point, or liquid paper out three different pages to make a change.” 

Vilno use Collaborate to communicate with the team. For example, to let dispatch know when an order changes from pickup to delivery. “Everybody knows that once you see that red light come up in the right hand corner, you’ve been tagged in a notification. The team can then action the task – this has halved our time from start to finish.”

“Collaborate is a game changer and it is mind blowing to remember how we previously did things.”